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Our Services  |  NextSupport
Our Services

NextSupport

Day to day management of your IT environment can be a time-consuming job. CNS can manage all your IT support needs so you can focus on the profitable and productive areas of your business.  With comprehensive support services offered, all are based on ITIL Service Management and Microsoft Operations Framework to ensure you are always getting accurate and timely responses. 


Total Coverage
Total coverage is guaranteed. Expect a response, a resolution and proactive action 24 hours a day.

Visability
See your environment and service in real-time using the CNS dashboard, giving you a single pane of glass, ensuring you are always in the loop.

Accountability
Monthly reports and service alignment engagements are part of our policy too, keeping you across critical issues, providing transparency every step of the way.

Our NextSupport Benefits

24/7 Support

Our team is built to support you and we are ready to respond at a moments notice. Rather than having to wake up an on call engineer at 2am we have people on shift 24 hours a day.

Local Team

All services are delivered locally, with the team providing expert services. Our experienced team are well trained, easy to deal with and professional workmanship guaranteed.

App Support

CNS has a range of experience in common applications like Office 365, Microsoft Suite and Adobe. We also offer comprehensive process to onboard, support and manage Line of Business (LoB) Apps for Healthcare, Finance, Manufacturing and Commercial business.

Security

As a security-centric provider, our staff complete regular security training that secures your business which is highlighted by our ISO 27001 certification.

Incident Response

Availability or Security, Incident Response is key to quick and successful remediation. CNS provides bespoke Incident Response plans for your critical services and scenarios.

Reports & Dashboards

Through total visibility and accountability, CNS gives you the tools to view and review your service. Live details are provided in real-time with detailed reports and documentation.

Documentation

Current state documentation is always provided. We automate it, no more updating your network diagrams, you will always have a current view of your environment.

Asset Management

Up-to-date and accurate details for all your assets including historical data and any other information that you need in a most cost-effective approach.
"We have been working with CNS for nearly 2 years now and have nothing but high praise for prompt efficient service on all our I.T. equipment, software and queries"
Richard Slight
Manager - BPM Childcare